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Xtreme HD IPTV
REFUND POLICY

7-Day Money-Back Guarantee

At Xtreme HD IPTV, customer satisfaction is our priority. We offer a 7-Day Money-Back Guarantee to ensure that you can try our IPTV service with confidence.

Eligibility for Refunds

You may request a full refund within 7 days of purchase if any of the following conditions apply:

  • Not Satisfied: The service does not meet your expectations.
  • Activation or Access Issues: You cannot activate or access the service due to technical issues caused by our side.
  • Service Not as Described: The service does not substantially match the features or functionality advertised at the time of purchase.

All refund requests are subject to our applicable refund terms and conditions.

Non-Refundable Situations

Refund requests may not be eligible for approval in the following circumstances:

  • Outside the 7-Day Period: More than 7 days have passed since the original purchase date.
  • Excessive Use or Abuse: The subscription has been extensively used, misused, or abused before the refund request.
  • Customer-Side Issues: Problems are caused by the customer’s internet connection, device incompatibility, or incorrect setup or configuration.
  • Terms of Service Violations: The customer has violated our Terms of Service.
  • Unresolved Payment Disputes: A chargeback or payment dispute has been initiated without first contacting our support team to resolve the issue.

Refund eligibility is determined according to the applicable refund policy and Terms of Service.

How to Request a Refund

To request a refund, please contact our support team and provide:

  • Your order number.
  • The email address used during purchase.
  • A brief explanation of the reason for your refund request.

Our support team will review your request and respond within a reasonable timeframe.

Refund Processing

Once your refund request is approved:

  • Original Payment Method: The refund will be issued to the original payment method used for the purchase.
  • Processing Time: Refund processing times may vary depending on your bank, card issuer, or payment provider.
  • Third-Party Fees: Transaction or processing fees charged by third-party payment providers may be non-refundable where permitted by applicable law.

Technical Assistance Before Refund

Before processing a refund, our support team may offer troubleshooting assistance to resolve any technical issues and ensure you receive the best possible experience with our service.

Policy Changes

We reserve the right to modify this Refund Policy at any time. Any updates will be published on our website and become effective immediately upon posting.

Contact Us

For refund requests or questions regarding this policy, please contact our customer support team through the contact information provided on our website.